Helpdesk

By using our HelpDesk service, our clients can access assistance and solutions through the latest and most easily available technologies, as quickly as possible. This service is provided as part of the relevant professional offering, ensuring cost-effective and high-quality support. In line with our partners’ specific requirements, we are able to receive and manage user requests – and, when necessary, perform troubleshooting – outside normal business hours, including weekends and public holidays, operating on a 24/7 basis throughout Hungary.

Reports and information requests received by phone, email, or via the web interface are handled throughout their entire lifecycle by highly qualified HelpDesk specialists. The service management system supporting HelpDesk operations enables the precise definition of service processes and escalation paths, while also facilitating the implementation of the full service portfolio both within the Delta Group and towards external partners. Upon request, clients can access the system through a web interface to monitor their cases more closely and receive real-time updates on the status of their reports. At regular intervals, we provide clients with detailed updates on key performance indicators, ensuring continuous transparency and service monitoring.